1. We have a no return, refund and exchange policy available across all products – ready to ship, made to order and discounted/sale section. All products undergo multiple quality checks before dispatch and thus all sales are considered final domestic and international.
2. We will not accept any exchange, returns or cancellations on orders purchased during the sale period or otherwise.
3. Customised products cannot be returned or exchanged
4. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
   
5. Cannot be returned or exchanged, if damaged will be subjected to refund if proof is shared.
6. In an exception of a damaged product is received – exchange option will be provided after reviewing the details supported by images within 24 working hours of the package received. After approval, the amount for items once bought will not be refunded. You can either exchange the product or we will give you a credit note which can be used to buy another product.
7. All our products are handwoven and this may show slight irregularities such as over threading of weaving, zari etc. please note that these are not considered as defects and add to the charm of any handloom product
8. The cost of the products may fluctuate with seasons. All prices advertised are subject to such changes. Prior notice will be provided subject to price hikes.
9. Refunds or order cancellation subject to forces beyond control such as public strikes, unavailabilty of recipient at the time of delivery, natural disasters or lockdowns will not be entertained.
10. The courier partner will attempt to deliver a package thrice, if not received by the client the package will be shipped back to us. Cancellation due to non-acceptance of courier at the time delivery will not be considered as a valid reason for cancelation of any order.

Returns will only be accepted in the case of a manufacturing defect or dispatch of incorrect item.